Refund policy

RETURNS POLICY:

Customers can request an exchange or request a refund by returning their items within 14-DAYS from the date specified on their dispatch confirmation email.

The following products can NOT be returned:

• Showing signs of being worn, washed, modified or damaged in anyway will not be eligible for exchange or refund.
• If they are marked, soiled, stretched, bleached or damaged in anyway.
• If they are scented with aftershave, perfume, deodorant or smoke.
• Items with tags removed.
  
  EXCHANGES AND RETURN:
• All customers must return their items within 14days of the date shown on their dispatch email to be eligible for either a full refund or exchange.
• Exchange is only available for U.K. customers only
• All items must be unworn and unwashed.
• All items must have all tags attached.
• Refunds for sale items are not accepted.
• All items must be returned in their original packaging.
• We do not offer free returns postage, therefore all customers are liable for their own postage costs.
• We do not refund shipping costs.
• All customers must complete and insert their return slip when returning their items. Please specify whether it is a return or exchange.
• All customers are responsible for checking available sizes before sending their product for an exchange.
• In the circumstances of missing information we may have to send it back to you and ask you to cover the delivery costs.
• All products are at the responsibility of the customer until they have been delivered to us.

Use our "Here to help" communication portal to get in touch with KLOHZ.

Instructions required: Please provide the following details in the comment box, e.g "Return request or Exchange request," along with the reasoning for your decision.

KLOHZ reserves the right to decline return, in the event that the items are deemed to be in an unsuitable condition, they may be sent back to you at your own expense.